POLICIES AND PAYMENTS

We appreciate your support of our small, local tour company.  Without guests like you, we wouldn’t be where we are today! Please see below for our company policies.

Pricing

All Pricing is listed in US dollars. Each tour has a price range listed which fluctuates depending on the amount of people booking the tour. Our pricing starts at 4 guests per tour. This is the minimum amount of people we require to go out. For clients wishing to tour with 3 or less people, you have the option to make up the difference in cost by booking a private tour or if the option is available you may join another group in a shared tour. Though we have shared tour options, the groups are still small, ranging anywhere from 4-11 guests. We like to keep our experiences intimate and give you a personalized experience. If you prefer to have your tour fully private at an additional cost, please let us know when booking. 

We can accommodate larger, private groups of up to 30 and offer a per person reduction in price for larger groups. 

In order to secure your tour date we require a $35-$45 deposit per person per tour.  Your date will not be held and you will not receive confirmation until a deposit is received.  We can accept deposits via PayPal @[email protected]

Children ages 2 and under are free.  Children ages 3-12 reduced price.

Cancelations

*EFFECTIVE JANUARY 2022:

Due to the increase of national and international COVID cases, in the event of a cancelation all deposits eligible for a refund will be held as a 100% credit for one year or refunded at 50%. We apologize for any inconvenience this may cause and hope that we can return back to normal operating procedures soon. All other cancelation policies still apply. Any questions about deposits or cancelations should be addressed prior to booking your experience.

In order to best serve you and our staff/vendors we must adhere to a cancelation policy. All cancelations or changes in group size must be made at least 72 hours prior to your scheduled tour time.  At this time if you qualify for a refund, one will be issued to you less a 15% transaction fee via PayPal.

If you cancel after 72 hours, and are able to travel at a later date we will hold the deposit as a credit for up to one year. The credit may also be transferred towards friends or family to use within that time frame as well. Otherwise the deposit will be forfeited.

All deposits are non-refundable after 72 hours prior to your scheduled tour departure time.

Cancelation or changes to group size 24 hours prior to tour are subject to a full 100% charge.

Same-day cancelations or changes to group size are a full 100% charge.

Weather

Tulum has some of the most beautiful, tropical weather in the world year-round.  That being said, we are located in the Caribbean surrounded by jungle. There are times of year that more rainfall occurs than others. Our tours will not be cancelled if there is intermittent or sporadic light rain or overcast skies. If your tour includes a boat option we always contact the marina prior to the tour to make sure the boats are going out. Most storms pass through quickly, but in the event that there is heavy continuous rainfall or other inclement weather that prevents us from safely and comfortably touring you will be given the option to reschedule to another day. If another date cannot be found, a refund will be issued.

Payment

Gratuities for guides and tour operators are not included in your payment. Industry standard is 15-25% of your grand total. We hope that we exceeded your service expectations!

Payment of remaining balance is due in full on the day of your tour.  

We accept US dollars, Mexican pesos (conversion 20:1), or PayPal + 6% foreign transaction fee.  

Example: $100 USD balance = $2000 MX = $106 USD PayPal

We recommend coming to your tour with cash in advance as ATM’s are not available near all tour destinations and many will have long lines and can run out of money.  

Venmo payments not accepted in Mexico at this time.